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    FAQ Page


    Please leave a message and we will return to you at our earliest convenience.

    Contact us, we are open 24 hours a day, 7
    days a week.

    We ship worldwide.

    + - What is your return policy?

    To ensure the best quality, we do not accept returns for consumable merchandise.  This includes Fragrances, Reed diffuser supplies or Bath and Body Bases.  This policy is for your benefit to ensure that you get safe, sanitary and 100% un-altered products that have not been contaminated by any outside sources.

    + - How do I return or exchange my order?

    Absolutely no returns after 7 days of purchase. No Returns or Exchanges on Sale or Clearance Items.  Unless due to an error on our part or if the merchandise is defective, the return will be subject to a 20% re-stocking fee to cover the costs of packaging, labour, and credit card fees we have incurred.

    If items have already shipped when the return is made, shipping costs will not be refunded, and customer will be responsible for all shipping costs to return the products to Jessicabcreation.com.

    + - Can I change my order?

    Order processing begins immediately in order to get your products out quickly. We offer cancellations up to 30 minutes after the time of order submission by contacting our Customer Service team for immediate assistance.

    + - Do you ship internationally?

    We ship worldwide.

    + - What payment methods do you accept?

    We accept payments via Paypal.

    + - Why is my item on backorder?

    When an item is temporarily out of stock and we anticipate that it will be available in the future, we allow our customers to place the item on back-order. Once the product is in stock and available to ship, we will fulfill the order and charge the appropriate method of payment.

    + - Do you offer price adjustments?

    No, we do not.

    + - How do I return my item if I am an international customer?

    As an international customer, you can return your package using any postal service.

    As the package remains your responsibility until it arrives with us, remember to ask for proof of postage, so if your package goes missing in the mail, you’ll have proof that you’ve sent it.

    It can usually take up to 24 business days (excluding weekends and public holidays) for your return to be processed by our warehouse, depending on your location and which postal service you use.

    Once we’ve processed your return, we’ll drop you an email to let you know.

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